Frequently Asked Questions
1. Are you open to the public?
2. Do you offer a mail order service?
3. Do the prices quoted include VAT?
4. Do you give trade discount?
5. How can I pay for items purchased?
Q1. Are you open to the public?
A1. Yes we are normally open to
the public Monday to Friday, from 9 am to 5 pm (4 pm from October to March). We
are not normally open on Saturdays as we have stalls at four local farmers’ markets. We are
normally open on a Sunday during the peak season but please telephone before
traveling any significant distance. Other times are also possible if mutually
convenient.
Q2. Do you offer a mail order service?
A2. Yes, we now have a mail
order section, click on the heading at the left hand side and this will take
you to the appropriate page, full instructions for ordering are given on that
page.
Q3. Do the prices quoted include VAT?
A3. As our turnover is below
the VAT threshold, no additional VAT is payable. Therefore the price you see
will be the price you pay plus any charges for post and packing.
Q4. Do you give trade discount or discount for bulk
purchases?
A4. In appropriate cases we will be
pleased to allow trade discount and discount for bulk purchases. The amount of
discount depends very much on the size of the order. Our multi purpose compost,
for example, allows a discount on an order as small as 3 sacks. Minimum order
value for trade discount on plants is £75.00 but we do offer a range of plants
in 8cm/9cm pots for potting on and the minimum order here is just one tray (20
plants). Please go to our Trade and wholesale page for further details.
Q5. How can I pay for items purchased?
A5. At the nursery we will be
pleased to accept cash or cheques, (supported by a valid cheque guarantee
card). Mail order items must be paid for in advance by cheque and would
normally be dispatched within five working days of receiving your order. Items
that we deliver personally will be c.o.d. We regret that we are unable to
accept credit or debit cards.
Last updated 21st November 2005.